This return policy was last updated on May 23, 2025, and applies to all purchases made through our website: https://rosanacl.com/

1. Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days of receiving the product, without providing any justification. To exercise this right, you can contact us using the information provided at the end of this policy.

2. Return conditions

For a return to be accepted, the product must be in perfect condition, with no signs of use or washing, and must include its original packaging, intact labels, and all accessories or manuals, if applicable.

Returns of products that do not meet these conditions or that fall into the following categories will not be accepted:

• Underwear (thongs, panties, boxers, pantyhose, or other garments that come into contact with intimate areas).
• Unsealed hygiene or health products.
• Personalized, perishable, or digital items.

If the requirements are not met, the customer will be notified and the return will be rejected.

3. Are changes made?

Yes, we accept product exchanges as long as they are in perfect condition, unused, and in their original packaging. If you'd like to exchange an item for another (for example, a different size or model), please contact us to arrange the exchange.

If the exchange cannot be made directly, you can always exercise your right of withdrawal and request a refund in accordance with current regulations.

4. Return process

Once you notify us of your intention to return an item, we will send you instructions for returning the item.

Return shipping costs will be borne by the customer, as well as any other associated charges such as customs, unless the product is defective or due to an error on our part. In this case, we will cover the collection and return costs.

5. Refund

After receiving and inspecting the returned product, we will process the refund within a maximum of 14 calendar days. The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.

Depending on the payment method, the refund will be made as follows:

• Bank card: credit to the linked account.
• Bizum: deposit into the associated account.
• Transfer: refund to the account from which the payment was made.

6. Defective products or errors in the order

If the product arrives defective or an error occurred in the order, please contact us as soon as possible. We will cover all shipping costs and arrange a refund or replacement for the affected product.

7. Shipping Policy

The cost of shipping and customs clearance required for the return will be borne by the customer.

Recommendation before placing your order

We recommend carefully reviewing the sizes before finalizing your purchase. It's important to take your measurements and compare them with our size guide to ensure you select the most appropriate option.

In this way, we work together to avoid unnecessary exchanges or returns, which not only reduces shipping and return costs for the customer, but also helps minimize the environmental impact.

Thank you for your understanding and cooperation.

For any return related requests, please contact us:

• Company: Pablo Angulo Maspons
• Population: Vinaroz, Spain
• Telephone: 613395013
• Mail: info@rosanacl.com