This shipping policy was last updated on July 1, 2025 and applies to all purchases made through our website: https://rosanacl.com/

In Rosana CL We are committed to ensuring that your shopping experience is safe, clear, and satisfactory from the moment you first receive your order. Below, we explain everything you need to know about our shipping:

1. Worldwide Shipping
We ship internationally to virtually any country. No matter where you are, you can place your order with complete confidence. We work with reliable logistics providers to ensure your products arrive on time.

At Rosana Cl we work with the logistics company MBE (MAIL BOXES ETC), a company with 2,800 centers in 52 countries, where they are responsible for storage, packaging and shipping, then are distributed by companies such as:

• UPS
• SEUR
• TNT
• FEDEX
• CORREOS EXPRESS
• Etc…

All our products will arrive safely and quickly. At Rosana Cl, we are delighted to work with MBE.

2. Order processing

All orders are processed once payment is confirmed.
If the order is placed in the morning, it will be shipped in the afternoon. If it is placed in the afternoon, it will be shipped the next day.
During promotions, sales, or other special events, processing times may be slightly longer, but we'll always keep you informed.

3. Tracking number
Once your order has shipped, we'll send you a tracking number via email or the communication channel you used when you purchased.
You can track the status of your shipment at all times until you receive it.

4. Estimated delivery times

Delivery times may vary depending on the destination country, the shipping method selected, and other external factors (weather, customs, etc.). For reference:

• Domestic Shipping: 24 to 48 business hours.

• International shipping within Europe: 4 to 6 business days, by land or air.

• International shipping outside Europe (rest of the world): 8 to 10 business days, airway.

The shipping service includes two delivery attempts throughout the day or the following day. If delivery cannot be made due to missing or incorrect information, or due to the recipient's absence, a third delivery will be made to a nearby collection point.

If the customer does not collect the product within 10 days, the package will be returned to the warehouse we work with at Rosana CL, which will deduct the shipping and return costs incurred. 

5. Shipping costs

Shipping costs are calculated at checkout based on the shipping address and package weight. On special occasions, we offer free shipping to certain countries or on orders over a certain amount.

If the order must clear customs, any additional taxes, duties, or fees will be the customer's responsibility. 

6. Customs and local taxes
For international shipments, some countries may apply taxes or customs duties. These charges are the customer's responsibility and are not included in the product price or shipping costs.

7. Problems with delivery

If your package is delayed or has any issues, you can contact us directly and we will help you resolve it as quickly as possible.

If you have any questions or need assistance with your shipment, please feel free to contact us using our contact form or by email:  info@rosanacl.com
Thank you for trusting us Rosana CL.

NOTE: We inform our customers that, due to the holiday period of our supplier company, there may be delays in deliveries and stock availability during the month of August.