{"id":2006,"date":"2025-05-23T08:26:39","date_gmt":"2025-05-23T06:26:39","guid":{"rendered":"https:\/\/rosanacl.com\/?page_id=2006"},"modified":"2025-12-14T22:28:46","modified_gmt":"2025-12-14T21:28:46","slug":"politica-de-devolucion","status":"publish","type":"page","link":"https:\/\/rosanacl.com\/en\/politica-de-devolucion\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2006\" class=\"elementor elementor-2006\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0b207 e-flex e-con-boxed e-con e-parent\" data-id=\"7a0b207\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2fcf4bc e-con-full e-flex e-con e-child\" data-id=\"2fcf4bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d10b990 elementor-widget elementor-widget-heading\" data-id=\"d10b990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eca30f2 e-flex e-con-boxed e-con e-parent\" data-id=\"eca30f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8328658 elementor-widget elementor-widget-text-editor\" data-id=\"8328658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This return policy was last updated on May 23, 2025, and applies to all purchases made through our website: <a href=\"https:\/\/rosanacl.com\/en\/\">https:\/\/rosanacl.com\/<\/a><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>1. Right of withdrawal<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>You have the right to withdraw from your purchase within 14 calendar days of receiving the product, without providing any justification. To exercise this right, you can contact us using the information provided at the end of this policy.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>2. Return conditions<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>For a return to be accepted, the product must be in perfect condition, with no signs of use or washing, and must include its original packaging, intact labels, and all accessories or manuals, if applicable.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Returns of products that do not meet these conditions or that fall into the following categories will not be accepted:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Underwear (thongs, panties, boxers, pantyhose, girdles, culottes, bodysuits or other garments that come into contact with intimate areas).<\/li>\n<li>Unsealed hygiene or health products.<\/li>\n<li>Personalized, perishable, or digital items.<\/li>\n<li>Silicone bras and backless bras.<\/li>\n<li>Products without packaging or with a broken box.<\/li>\n<li>Used, damaged, stained, or unlabeled products.<\/li>\n<li>Late exchange and return notice.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p>If the requirements are not met, the customer will be notified and the return will be rejected.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>3. Are changes made?<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p data-start=\"157\" data-end=\"432\"><span style=\"font-size: 1rem;\">Yes, we accept product exchanges as long as they are in perfect condition, unused, and in their original packaging. If you wish to exchange an item for another (for example, a different size, color, or model), please contact us to arrange the exchange.<\/span><\/p>\n<p data-start=\"157\" data-end=\"432\">\n<\/p><p data-start=\"436\" data-end=\"601\"><span style=\"font-size: 1rem;\">If the exchange cannot be made directly, you can always exercise your right of withdrawal and request a refund in accordance with current regulations and as indicated in point 1 of this policy.<\/span><\/p>\n<p data-start=\"436\" data-end=\"601\">Product exchanges can be made up to 3 days after receipt.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>4. Return process<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Once you notify us of your intention to return an item, we will send you instructions for returning the item.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Return shipping costs will be borne by the customer, as well as any other associated charges such as customs, unless the product is defective or due to an error on our part. In this case, we will cover the collection and return costs.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>5. Refund<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>After receiving and inspecting the returned product, we will process the refund within a maximum of 14 calendar days. The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Depending on the payment method, the refund will be made as follows:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Bank card: credit to the linked account.<\/li>\n<li>Bizum: deposit into the associated account.<\/li>\n<li>Transfer: refund to the account from which the payment was made.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><strong>6. Defective products or errors in the order<\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If the product arrives defective or an error occurred in the order, please contact us as soon as possible. We will cover all shipping costs and arrange a refund or replacement for the affected product.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>7. Shipping Policy<\/strong><\/p>\n<p>The cost of shipping and customs clearance required for the return will be borne by the customer.<\/p>\n<p data-start=\"92\" data-end=\"137\"><strong data-start=\"92\" data-end=\"137\">Recommendation before placing your order<\/strong><\/p>\n<p data-start=\"139\" data-end=\"351\">We recommend carefully reviewing the sizes before finalizing your purchase. It&#039;s important to take your measurements and compare them with our size guide or calculator to ensure you select the most appropriate option.<\/p>\n<p data-start=\"353\" data-end=\"571\">In this way, we work together to avoid unnecessary exchanges or returns, which not only reduces shipping and return costs for the customer, but also helps minimize the environmental impact.<\/p>\n<p><\/p>\n<p data-start=\"573\" data-end=\"615\">Thank you for your understanding and cooperation.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>For any return related requests, please contact us:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Company: Pablo Angulo Maspons<\/li>\n<li>Population: Vinaroz, Spain<\/li>\n<li>Telephone: 613395013<\/li>\n<li>Mail: <a href=\"mailto:info@rosanacl.com\">info@rosanacl.com <\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Esta pol\u00edtica de devoluciones fue actualizada por \u00faltima vez el 23\/05\/2025 y se aplica a todas las compras realizadas a trav\u00e9s de nuestra web: https:\/\/rosanacl.com\/ 1. Derecho de desistimiento Tienes derecho a desistir de tu compra dentro de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del producto, sin necesidad de justificaci\u00f3n. Para ejercer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2006","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devoluci\u00f3n - Rosana CL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosanacl.com\/en\/politica-de-devolucion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluci\u00f3n - Rosana CL\" \/>\n<meta property=\"og:description\" content=\"Esta pol\u00edtica de devoluciones fue actualizada por \u00faltima vez el 23\/05\/2025 y se aplica a todas las compras realizadas a trav\u00e9s de nuestra web: https:\/\/rosanacl.com\/ 1. Derecho de desistimiento Tienes derecho a desistir de tu compra dentro de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del producto, sin necesidad de justificaci\u00f3n. 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